Mid-South Equipment Policies

At Mid-South Equipment, we are committed to ensuring a smooth and transparent rental process for all our customers. Below is a comprehensive list of our rental policies, including return guidelines, safety requirements, insurance responsibilities, and other important details you need to know before renting from us.

1. Rental Terms and Conditions

• Rental Duration: All rentals are charged based on daily, weekly, or monthly rates. Equipment must be returned by the agreed-upon time to avoid late fees.
• Late Fees: Late returns are subject to additional charges at the daily rental rate. Please notify us if you anticipate a delay in returning the equipment.
• Reservation Deposits: A deposit may be required to secure your equipment rental. This will be applied toward your total rental cost.
• Payment: Full payment for the rental period is due upon pickup or delivery of the equipment unless prior arrangements have been made.

2. Equipment Condition

• Inspection: All equipment is inspected and tested before leaving our facility. We ensure it is in full working condition and meets safety standards.
• Customer Responsibility: Once in your possession, the equipment is your responsibility. You are required to return it in the same condition as when rented, excluding normal wear and tear.
• Damage: Any damage beyond normal wear and tear will result in additional charges for repairs or replacement. Please report any issues or malfunctions immediately.

3. Return Policy

• Refunds: Refunds will be issued for items returned within 30 days of purchase. To be eligible for a refund:
  • Items must be unused and in full working condition.
  • All originally shipped pieces and accessories must be included.
  • A 25% re-stocking fee will be deducted from the refund amount.
• Return Process:
  • Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for the return address and instructions.
  • Include your name and order number in your email.
  • Once your return is received and inspected, we will process your refund, minus the restocking fee.

4. Safety Requirements

• Operator Responsibility: The customer is responsible for ensuring that equipment is operated only by trained, qualified personnel. Mid-South Equipment does not provide operators unless specified in a service agreement.
• Safety Inspections: All rented equipment is regularly inspected and maintained for safety compliance. However, it is the customer’s responsibility to conduct daily checks on equipment for safety compliance during the rental period.
• Operating Guidelines: Customers must follow all manufacturer-provided guidelines and safety procedures when using the equipment. Failure to comply may result in penalties, fees, or equipment repossession.

5. Insurance Requirements

• General Liability Insurance: All customers renting equipment must provide proof of general liability insurance coverage. This insurance should cover any potential damage or injury caused by the rented equipment during the rental period.
• Additional Insured: Mid-South Equipment must be listed as an additional insured on your policy.
• Damage Waiver: A damage waiver may be available for an additional fee. This does not cover damage due to misuse, negligence, or failure to follow proper safety guidelines.

6. Delivery and Pickup

• Delivery Services: Mid-South Equipment offers delivery services for an additional fee, depending on the location and type of equipment.
• Pickup Requirements: Customers are responsible for securing and transporting the equipment unless delivery services are arranged. Equipment must be returned by the specified time to avoid additional charges.
• Off-Hours Returns: Returns outside of business hours must be arranged in advance to ensure proper check-in of the equipment.

7. Cancellations

• Rental Cancellations: Cancellations made within 24 hours of the scheduled rental start time may incur a cancellation fee. This fee will be a percentage of the total rental cost, depending on the notice given.
• Delivery Cancellations: If you cancel delivery services after the truck has been dispatched, a fee will apply based on mileage.

8. Liability and Indemnification

• Customer Liability: The customer is responsible for any injury, property damage, or loss resulting from the operation of the rented equipment. Mid-South Equipment is not liable for injuries, damages, or losses incurred while using rented equipment.
• Indemnification: By renting equipment from Mid-South Equipment, you agree to indemnify and hold harmless Mid-South Equipment from all claims, damages, or expenses related to the use of the rented equipment.

9. Equipment Theft or Loss

• Theft: In the event of theft, the customer is required to file a police report and notify Mid-South Equipment immediately. The customer is responsible for the replacement cost of the stolen equipment unless otherwise covered by insurance.
• Loss or Misplacement: Any loss or misplacement of equipment will result in charges for the full replacement cost of the item.

10. Maintenance and Repairs

• Routine Maintenance: The customer is responsible for performing routine maintenance checks (e.g., oil levels, fuel levels, tire pressure) on long-term rentals. Failure to maintain the equipment may result in additional repair fees.
• Repairs: Mid-South Equipment must be notified immediately of any repairs needed. Customers are not permitted to make repairs on the equipment without prior approval. Unauthorized repairs may result in additional charges.

By adhering to these policies, we aim to ensure a safe, efficient, and transparent rental process for all of our customers. Should you have any questions or require further clarification, feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..